Shipping & Returns

All orders are carefully prepared and dispatched from Thailand within 1–2 business days after order confirmation.

Delivery within Thailand typically takes 1–3 business days after dispatch. Delivery times are estimates and may be extended during weekends, public holidays, or periods of high demand.

Where tracking is available, tracking details will be sent to the email address provided at checkout.

International orders are dispatched from Thailand within the processing timeframe stated above. Estimated delivery times vary depending on the destination and selected shipping service and will be displayed at checkout, where available.

Once your order has been dispatched, tracking details will be sent to the email address provided at checkout. Please ensure that your delivery address, phone number, and contact details are complete and accurate.

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the recipient. Customs clearance may also cause delays beyond the estimated delivery timeframe.

We hope you will love your INNEVIA purchase. If you wish to return an item, please contact us at hello@innevia.store within 14 days of receiving your order. Returns requested outside this period may not be accepted.

Items must be returned in their original condition, unworn, unwashed, unaltered, and with all original tags and packaging intact. Items showing signs of wear, damage, fragrance, make-up, or other marks may not be accepted. Please take care when trying on garments.

Return shipping costs are the responsibility of the customer, unless the item received is faulty, damaged, or incorrect. Original shipping charges, duties, taxes, and customs fees are non-refundable unless required by applicable law.

We do not currently offer direct exchanges. If you require a different size or style, please return the original item for a refund and place a new order. This allows your preferred item to be secured without delay, subject to availability.

Once your return has been received and inspected, we will notify you by email whether it has been approved. Approved refunds will be issued to the original payment method within 5 business days.

Please allow additional time for your bank or payment provider to process and post the refund to your account. Depending on the provider, this may take up to 10 business days after the refund has been issued.

Original shipping charges, return shipping costs, duties, taxes, and customs fees are non-refundable, unless the item received was faulty, damaged, or incorrect, or where otherwise required by applicable law.

If a returned item does not meet the return conditions stated above, INNEVIA reserves the right to decline the refund. The item may be returned to the customer at their expense.

If you have any questions regarding shipping. returns or refunds, please contact us at hello@innevia.store or via WhatsApp